1. Overview
CLAYRAS respects the confidentiality of business inquiry information shared by pharmaceutical manufacturers, API importers, distributors, wholesalers, regulatory teams and procurement departments.
This policy applies to information submitted through this website, including API inquiry forms, contact forms, email communication, WhatsApp messages and related B2B communication channels.
2. Information We Collect
Depending on the inquiry type, CLAYRAS may collect the following information:
- Full name, company name, business email and phone or WhatsApp number.
- Destination country, buyer type, company role and procurement context.
- API category, API name, CAS number, required grade, quantity and timeline.
- Required documents such as COA, MSDS, TDS, specification, DMF, CEP, GMP/GLP context or Written Confirmation where applicable.
- Packaging, storage, shipment preference, incoterms and additional requirement details.
- Technical information such as IP address, browser type and basic website usage data if analytics tools are used.
3. How We Use Information
CLAYRAS may use submitted information for the following business purposes:
- To review and respond to API export, sourcing and documentation inquiries.
- To understand buyer requirements including API identity, grade, quantity, destination market and document expectations.
- To coordinate product-wise and source-wise document context discussion where applicable.
- To communicate by email, phone or WhatsApp regarding inquiry status, follow-up questions and next steps.
- To improve website functionality, inquiry handling, internal reporting and buyer communication quality.
4. Data Sharing
CLAYRAS does not sell personal or business inquiry information. Information may be shared only when necessary for legitimate business communication, such as:
- Internal CLAYRAS team members handling API export or documentation inquiries.
- Relevant manufacturer-side or source-side documentation contacts where required to review product feasibility.
- Logistics, documentation or compliance service providers where needed for a specific buyer requirement.
- Legal or regulatory authorities if disclosure is required under applicable law.
5. Data Retention
Inquiry information may be retained for business follow-up, audit reference, documentation continuity and future procurement communication. CLAYRAS aims to retain only information reasonably necessary for these business purposes.
6. Cookies & Analytics
The website may use cookies, analytics or basic tracking technologies to understand page visits, form performance, traffic sources and website usability. These tools help CLAYRAS improve buyer experience and website performance.
Users can control cookies through browser settings. Blocking cookies may affect certain website functions.
7. User Rights
Business users may request access, correction or deletion of their inquiry information, subject to legal, contractual or business record requirements. Requests should be sent from the same business email used in the original inquiry wherever possible.
8. Data Security
CLAYRAS uses reasonable administrative and technical measures to protect inquiry information from unauthorized access, misuse, alteration or disclosure. However, no internet-based transmission or storage system can be guaranteed to be fully secure.
9. Policy Updates
CLAYRAS may update this Privacy Policy from time to time to reflect website, operational, legal or business changes. The latest version will be published on this page.
10. Contact for Privacy Questions
For privacy-related questions or requests, contact CLAYRAS using the official business contact details below.
- Email: export@clayras.com
- Phone / WhatsApp: +91 99139 05000
- Location: Surat, Gujarat, India - 395006
Need to discuss API documentation or sourcing?
Submit your product-specific inquiry and our team will review the requirement context.